Support

We're here to help you find your next match.

Contact us

The fastest way to reach the PickUp Play team is by email. We aim to reply within 2 business days.

• Email: support@pickupandplay.org

When you write in, it helps to include your device model, iOS version, and a short description of what happened (a screenshot is great too).

Frequently asked questions

How do I find a game?

Open the Match tab, choose your sport and skill level, and join the queue. We'll notify you the moment a game comes together near you. New areas grow as more players join — you can help kick yours off.

Do I need other people nearby to use the app?

No. You can race real-world routes against ghost pacers and build your daily streak completely solo. Matchmaking and clans get better as your local scene grows.

What is a ghost pacer?

A pace benchmark you race against on any route, tuned to real performance tiers from beginner and club-runner up to Elite. There's always a challenge to chase, even on a quiet morning.

How do I manage notifications or location permissions?

You can change these anytime in iOS Settings → PickUp Play. Location and motion access power nearby matchmaking and route tracking; you control what you share.

How do I delete my account or data?

Email support@pickupandplay.org from your account address and we'll process your request. See our Privacy Policy for details on data and your rights.